Production Time and Delivery
We pride ourselves on making and shipping our products as quickly as possible. Unframed prints are shipped out within 2 - 5 business days once the order is placed. Production time for framed prints and canvases can take up to 2 weeks. Please then allow 2 - 4 business days for delivery.
Free Domestic Shipping available for all unframed, framed prints & stretched canvases orders.
We do not accept PO Box addresses as our delivery partners are unable to access them.
A signature might be required upon delivery. However, if you anticipate that you might not be at home to receive the print(s) and there is a safe place to leave it, outside of the weather, please make notes in the comment section upon check out.
Through Our Lens offers shipping internationally. We offer international shipping for all unframed print orders. We do not recommend shipping framed artworks internationally as it it a expensive and risky exercise. It is however available at your request. Please email us for more information.
We are not required to provide a refund or replacement if you simply change your mind.
However, you are eligible for a refund or a replacement if the item:
- Has a problem that would have stopped someone from buying the item if they had known about it.
- Is significantly different to sample photos or provided description.
Returning an Item
If you feel that you are not satisfied with your order, please reach out to us at firstname.lastname@example.org
Shipping costs when returning an item are at buyer's expense and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount.
Estimated time of delivery of your exchanged product may vary depending on where you live. If you are shipping an item over $75, we advise using a trackable shipping service or purchasing insurance to go along with your service. There is no guarantee that we will receive your return item.