Shipping

At Through Our Lens, we endeavour to dispatch your order as quickly as possible. Our products are made to order and have different production and dispatch times. Please see below our production time for each product category. The below times are provided as a guide only and are subject to variable scenarios including peak periods and unforeseen circumstances. Please allow additional time for processing and delivery during these periods.

Product Category	Production Time	Ship From
Unframed Prints	2 - 4 business days	Sydney
Framed Prints	6 - 8 business days	Melbourne
Stretched Canvases	6 - 8 business days	Melbourne
Jigsaw Puzzles	2 - 3 business days	Sydney

 

We take great care and pride in packing our frames to ensure they arrive safely and well-presented. Our heavy-duty boxes are made with premium 8mm thick twin-wall corrugate and are specially designed to withstand rigorous handling during shipping. All frames are bubble wrapped and come with cardboard guards for added protection.

Unframed prints are carefully rolled up into our protective sleeves to protect the printed surface from rubbing and scuffing during shipping. Depending on the print size, we use four different sizes of tubes. The tubes we use are a premium 3mm thickness to minimise chances of crushing.  

Shipping providers we use to ship your orders:

Product Category	Shipping Providers
Unframed Prints	Australia Post
Framed Prints	Australia Post, Aramex and Allied
Stretched Canvases	StarTrack Express
Jigsaw Puzzles	Australia Post

 

Depending on your location, your order will arrive within 2-8 business days from the dispatch date under the current circumstances. This advice excludes remote and regional destinations such as WA and NT, which will naturally require more shipping time than the other states and capital cities.

International shipping is available for all unframed prints only. Duties and taxes are the recipient's responsibility and must be paid by the recipient.