At Through Our Lens, we endeavour to dispatch your order as quickly as possible, and we have worked hard to achieve one of the fastest turnarounds in the industry. Our products are made to order and have different production and dispatch times. Please see below our current production time for each product category.

Product Category Production Time Ship From
Unframed Prints 2 - 4 business days Sydney
Framed Prints 6 - 8 business days Melbourne
Stretched Canvases 6 - 8 business days Melbourne
Jigsaw Puzzles 2 - 3 business days Sydney


We take great care and pride in packing our frames to ensure they arrive safely and well-presented. Our heavy-duty boxes are made with premium 8mm thick twin-wall corrugate and are specially designed to withstand rigorous handling during shipping. All frames are bubble wrapped and come with cardboard guards for added protection.

Unframed prints are carefully rolled up into our protective sleeves to protect the printed surface from rubbing and scuffing during shipping. Depending on the print size, we use four different sizes of tubes. The tubes we use are a premium 3mm thickness to minimise chances of crushing.  

Shipping providers we use to ship your orders:

Product Category Shipping Providers
Unframed Prints Australia Post
Framed Prints Australia Post, Aramex and Allied
Stretched Canvases StarTrack Express
Jigsaw Puzzles Australia Post


Depending on your location, your order will arrive within 2-8 business days from the dispatch date under the current circumstances. This advice excludes remote and regional destinations such as WA and NT, which will naturally require more shipping time than the other states and capital cities.

The above times are provided as a guide only and are subject to variable scenarios and unforeseen circumstances. Please allow additional delivery times during peak periods.

International shipping is available for all unframed prints only. Duties and taxes are the recipient's responsibility and must be paid by the recipient.