Byron Bay Pass Puzzle

At Through Our Lens, we endeavour to dispatch your order as quickly as possible, and we have worked hard to achieve one of the fastest turnarounds in the industry. Our products are made to order and have different production and dispatch times. Please see below our current production time for each product category.

We take great care and pride in packing our frames to ensure they arrive safely and well-presented. Our heavy-duty boxes are made with premium 8mm thick twin-wall corrugate and are specially designed to withstand rigorous handling during shipping. All frames are bubble wrapped and come with cardboard guards for added protection.

Unframed prints are carefully rolled up into our protective sleeves to protect the printed surface from rubbing and scuffing during shipping. Depending on the print size, we use four different sizes of tubes. The tubes we use are a premium 3mm thickness to minimise chances of crushing.  

Shipping providers we use to ship your orders:

Depending on your location, your order will arrive within 2-8 business days from the dispatch date under the current circumstances. This advice excludes remote and regional destinations such as WA and NT, which will naturally require more shipping time than the other states and capital cities.

The above times are provided as a guide only and are subject to variable scenarios and unforeseen circumstances. Please allow additional delivery times during peak periods.

International shipping is available for all unframed prints only. Duties and taxes are the recipient's responsibility and must be paid by the recipient.

Dispatched within 2-4 business days

To ensure customers get the most out of their photographic print, our images are printed on 235gsm medium gloss Ilford photo paper using 9 colour solvent inks for the best colour dynamic and print longevity. All printers are ICC profiled and colour managed for predictable and high-quality photo printing.

We have a range of standard sizes available to choose from that will easily fit most off-the-shelf frames from local homeware stores. 

The dimensions listed are inclusive of the approximately 4 - 6cm white border. The exact thickness of the border is dependent and proportional to each print size, as detailed below.

Small / A3 ~ 29 x 42 cm: 4cm uniform border
Medium / A2 ~ 42 x 59 cm: 5cm uniform border
Large / A1 ~ 59 x 84 cm: 5cm uniform border
Extra-large / 70 x 100 cm: 6cm uniform border

Please get in touch with us before placing your order or give details at checkout should you wish to modify default print specifications.

Custom sizes are also available upon request.

Dispatched within 6-8 business days

We pride ourselves on the quality of our craftsmanship and use only the best materials for every stage of the production process. Our made-to-order framed artworks are handled and produced by qualified framers here in Australia.

Our frames are made from premium, solid and sustainably sourced plantation timber to ensure structural integrity at larger dimensions. Our framed prints feature a unique vacuum-mounted design, where each print is firmly adhered to a backboard. This technique ensures the longevity of our products by preventing potential curling due to temperature fluctuations, extreme heat, or everyday moisture exposure in your home. In addition, each framed artwork includes protective tape around the back edges to further enhance its stability.

We use shatter-proof acrylic glass and a solid 3mm adhesive MDF backing to frame and protect your print. All of our framed artworks come ready-to-hang with D-rings and metal wire hangers affixed to the back of the frames.

The dimensions shown on our website are measurements of the physical print with the white border. Once framed, an additional 1.5cm is added to each side of the print.

Dispatched within 6-8 business days

Printed with the latest eco-solvent technology on high-end canvas material for outstanding photographic print quality and durability. Our canvas prints are professionally stretched and come ready to hang. Canvas prints are a great option if you are going after that edge-to-edge appearance.

Each canvas is evenly coated with a layer of Aquathane-UV liquid laminate to ensure prints are fade-resistant, durable and easy to clean.

We use a satin blend to give your canvas sufficient protection without being flat and dull or overly polished and reflective.

Change of mind

Please note all of our products are custom-made for each order and customer's specifications. We are unable to provide a refund or replacement based on a change of mind. Please review your cart and our product information carefully before placing the order, as we cannot modify or offer exchanges once the order is sent into our production pipeline. Please ask any q's before purchasing if you are unsure. We are more than happy to assist you.

You can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn't do what we said it would, or what you asked for and can't be easily fixed.

If you feel that you are not satisfied with your order, please reach out to us at info@throughourlens.com.au

All returns must be made within 14 days of receiving your order. Shipping costs when returning an item are at the buyer's expense and are non-refundable. Items must be returned in their original condition and packaging. Please do not discard the original packaging should you need to return an item, as we cannot provide this separately. The estimated delivery time of your exchanged product may vary depending on where you live. If you are shipping an item over $75, we advise using a trackable shipping service or purchasing insurance to go along with your service. There is no guarantee that we will receive your returned item.

Damaged in transit

Under Australian consumer law, we will replace any products that arrive damaged, faulty, or different to described on this website. When shipping large, fragile items, there is always a risk of damage during transit. Thankfully, this is a rare occurrence for us due to considerable protective packaging.

If items arrive damaged, you must contact us immediately via email within 24 hours of receiving the product and provide photos of the damage along with the original packaging. Please do not discard the packaging until sufficient evidence is provided to us.