Yes, custom sizes are available. Please send us your enquiry to info@throughourlens.com.au

Rest assured that all available print options have been checked to make sure there is sufficient printing resolution. Should an image be inappropriate for larger format prints, these are listed as unavailable on our website. For your reference, landscape orientation options (if available) will always be printed with higher quality as the photo is printed using its maximum available resolution.

 It is also important to note that viewing is affected by distance, and each print size has a minimum and maximum range that is best respected to optimise viewing quality. We suggest a viewing distance of at least 1 metres for a large-size framed print as one typically looks at an artwork hung on the wall.

The final printed image will look almost identical to what you see online. Images shown on our website are from the same image file library we use to print your orders. However, it is important to note that the colour profile used for screens is different than the colour profile that is used for printing.

Scanners, digital cameras and computer monitors use red, green and blue (RGB) light to display colour. Commercial printing presses print with cyan, magenta, yellow and black (CMYK) ink, called process printing, instead of RGB light, and therefore produce a different range of colours.

The difference between RGB and CMYK can be summarised in the points below:

RGB

- Red, Green and Blue
- Used for screens
- Uses pixels of varying amounts of RGB light to create colours
- The higher the levels of RGB the brighter the colour
- As RGB colours are created with light colours can be brighter than CYMK

CMYK

- Cyan, Magenta, Yellow and Black
- Used for print
- Uses halftones or dots and colours become darker the more CMYK used
- CMYK images get their brightness from the paper stock they are printed on

Please note, all of our prints and artworks are custom made to each order. Once your order is confirmed, it is sent directly to our print queue. Please review the items in your cart carefully before placing the order, as we cannot change or offer exchanges once the order is in production.

Should you wish to cancel an order, please get in touch with us immediately before the order is printed. However, this is not guaranteed.

At this stage, we do not have a dedicated brick-and-mortar store for you to come and view our collection in person. However, we have a limited range of small prints featured in the below stores.

Artisans Nest: 15 King St, Newtown NSW 2042
Bits of Australia: Unit 4/10 Sydney Rd, Manly NSW 2095
Live This: 42 Perouse Rd, Randwick NSW 2031

All of our online pieces are custom printed and made to order. We pride ourselves on keeping our overheads low to continue providing our customers with the highest quality, competitively priced and exclusive wall art.

With that said, we understand the anxiety of online shopping. There is detailed information on our website about our different product categories, along with images and reviews of our products.

Once your payment has cleared, you will receive a confirmation email with your purchase receipt.

Production will begin the same day or the next business day. Turnaround times vary depending on each product category, see below:

Unframed Prints: 2-3 business days
Framed Prints: 6-8 business days
Canvas Prints: 5-7 business days
Jigsaw Puzzles: 1-2 business days

A shipping confirmation email with tracking information will be sent as soon as your order is completed and ready for dispatched.

We can deliver unframed prints and framed prints to Australia, New Zealand, United Kindom, United States, Canada and most European and Asian countries.

Our products are locally produced in Australia or your nearest global printing & framing partner to reduce freight cost and extended delivery time.

We take great care and pride in packing our frames to ensure they arrive safely, and well presented. Our heavy-duty boxes are made with premium 8mm thick twin wall corrugate and are especially designed to withstand rigorous handling during shipping. All frames are bubble wrapped and come with cardboard guards for added protection.

 Unframed prints are carefully rolled up into our protective sleeves to protect printed surface from rubbing and scuffing during shipping. Depending on the print size, we use four different sizes of tubes. The tubes we use are a premium 3mm thickness to minimise chances of crushing.

Depending on your location, your order will arrive within 2-8 business days from the dispatch date under the current circumstances. This advice excludes remote and regional destinations such as WA (Australia), NT (Australia) and some international deliveries which will naturally require more shipping time than the other states and capital cities.

The above times are provided as a guide only and are subject to variable scenarios and unforeseen circumstances. Please allow additional delivery times during peak periods.

If you are not home at the time of delivery, our delivery personnel will leave the parcel on your premises if it is safe to do so. Often this will be near the front door and outside of the weather. Otherwise, our driver will leave a card with instructions for you to pick up the parcel from your local post office.

Under Australian consumer law, we will replace any products that arrive damaged, faulty, or different to described on this website. When shipping large, fragile items, there is always a risk of damage during transit. Thankfully, this is a rare occurrence for us due to considerable protective packaging.

If items arrive damaged, you must contact us immediately via email within 24 hours of receiving the product and provide photos of the damage along with the original packaging. Please do not discard the packaging until sufficient evidence is provided to us.

Change of mindPlease note all of our products are custom made for each order and customer's specifications. We are unable to provide a refund or replacement based on a change of mind. Please review your cart carefully before placing the order, as we cannot modify or offer exchanges once the order is sent into our production pipeline. Please ask any q's before purchase if you are unsure, we are more than happy to assist you.

You can choose a refund or exchange if an item has a major problem. This is when the item:

- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn't do what we said it would, or what you asked for and can't be easily fixed.

If you feel that you are not satisfied with your order, please reach out to us at info@throughourlens.com.au

All returns must be made within 14 days of receiving your order. Shipping costs when returning an item are at buyer's expense and are non-refundable. Item(s) must be returned in their original condition and packaging. If you receive a refund, the cost of return shipping will be deducted from the total amount. Estimated time of delivery of your exchanged product may vary depending on where you live. If you are shipping an item over $75, we advise using a trackable shipping service or purchasing insurance to go along with your service. There is no guarantee that we will receive your return item.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. Your data is completely safe.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalise your order with Afterpay payment service.